FAQ


Where do you ship from?

Fremont, CA, USA

Do you accept orders placed outside of the US?

Of course! I accept orders from around the world!

How long will it take to receive my order?

I usually ship out orders in 1-3 days from when the order was placed. Then for people in the United States, orders in transit usually take an additional 2-3 days to arrive. For everyone outside of the United States, orders in transit may take an additional 2-3 weeks to arrive.

What is this store's return and exchange policy?

Please notify me within 7 days of the delivery at contact@worubo.com if you wish to return/exchange a product. The product must be in new/unused/unwashed condition. For returns and exchanges, you will have to cover the shipping fees (unless the return/exchange is due to the product being wrong from the one you ordered or damaged/defective, at which I will cover all the costs).

When will you be restocking [product]?

I usually can not afford to restock unless it is during convention season so I usually restock on sold out items a month or two before my next convention. You can see my convention schedule on my "About the Artist" page to see around when restocks will happen!

How can I contact you?

You can email me at contact@worubo.com, or through the contact page.