FAQ


Where do you ship from?

Fremont, CA, USA

Do you accept orders placed outside of the US?

Of course! I accept orders from around the world!

How long will it take to receive my order?

I usually ship out orders in 1-3 days from when the order was placed. Then for people in the United States, orders in transit usually take an additional 2-3 days to arrive. For everyone outside of the United States, orders in transit may take an additional 2-3 weeks to arrive.

What is this store's return and exchange policy?

Please notify me within 7 days of the delivery at contact@worubo.com if you wish to return/exchange a product. The product must be in new/unused/unwashed condition. For returns and exchanges, you will have to cover the shipping fees (unless the return/exchange is due to the product being wrong from the one you ordered or damaged/defective, at which I will cover all the costs).

When will you be restocking [product]?

I usually can not afford to restock unless it is during convention season so I usually restock on sold out items a month or two before my next convention. You can see my convention schedule on my "About the Artist" page to see around when restocks will happen!

What conventions will you be selling at?

I have a list of all my conventions that I am currently confirmed for on my "About the Artist" page! It will continue to be updated as I apply to more conventions throughout the year!

How can I contact you?

You can email me at contact@worubo.com, or through the contact page.